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Seasonal Customer Service Associate (Northside)

compensation: $15
employment type: full-time

Seasonal Customer Service Associate

Bedrock Sandals Bio:

In 2011, Nick and Dan created the first Bedrock Sandal for themselves and friends while working river restoration jobs. Now, nearly 10 years later, we have become one of the most reputable brands in adventure sandals and have relocated our operations to the outdoor hub of Missoula, Montana. At Bedrock Sandals we strive to create the best outdoor footwear through adventure driven design with a mission of simplifying and enriching our customer’s lives with the freedom of our high quality, versatile, and repairable footwear. We aim to manufacture our products in the most socially responsible and least environmentally harmful way while giving back to restoring our environment through our 1% for the Planet commitment.

Culture:

We are a company that thrives on our ability to be open and vulnerable, being able to admit our own mistakes and learn from them, and that shows respect for one another’s experiences. Our culture is deeply collaborative with continual learning for all employees. We promote positive work life balance with time off to test our products.

The Position:

This Bedrock Sandals Customer Service Associate is a seasonal position. Your role will be vital to Bedrock’s epic service commitment to our customers and is responsible for assisting folks online, on phone, and in person. This position is also responsible for answering customer service inquiries, processing returns/exchanges, and cleaning returned sandals during our busy spring / summer season.

Required Experience:
Customer Service rooted in creating awesome experiences and going above and beyond.
Experience working in a fast paced and evolving work environment
Technological experience in ecommerce web apps, email software, and spreadsheets
Excellent communication skills, including but not limited to listening for customer needs, describing unique product features, and communicating with the appropriate team members on behalf of customers.

Personality Attributes
Takes pride in their work, has an awareness of their areas of improvement, is willing to take risks to grow.
Stoked to make it happen for the team, company, and customers! Empathetic, caring, and encouraging to others.

Duties will include but not limited to:
Assist Bedrock Customers through email, phone, and in-person
Give reports to management on product and service feedback from customers
Pick up mail at the post office and dropping off inventory at the fulfillment center
Process and clean sandal returns / repairs
Use spreadsheets to process, monitor, and track work
Maintain high quality standards
Keep workstations clean and organized
Ability to do repetitive hand work and occasionally lift and carry 40lb boxes, with reasonable accommodation, as needed.

Seasonal Schedule:
Approximately April 27 – approximately August 31

Hourly work schedule:
Monday-Friday 8:00 - 4:30
40 hours a week

Training work schedule:
Monday-Thursday 8:00 - 4:30
32 hours a week

Starting Salary:
$15 Per Hour
Benefits: Paid Time Off & Paid Holidays

To Apply, please reply through craigslist with your resume, brief cover letter, and 2 references.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers
  • OK to highlight this job opening for persons with disabilities

post id: 7295823924

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